PRE-ORDER Shipping Information

Before you decide to order a PRE-ORDER item from our website, please note the following:

  • IMPORTANT NOTE: Payments for pre-ordered items are charged immediately upon checkout, not when shipped.
  • You may cancel your pre-ordered item before the estimated shipment date found on the item description page. You may cancel for a full refund which will be processed to your original method of payment. To cancel your pre-order, please contact us at
  • If you order a pre-order item along with an in-stock item, your order will arrive in multiple shipments. If applicable, you will only be charged one shipping fee.
  • Returns of pre-ordered items are accepted up to 15 days from the date your pre-ordered item has been delivered. Please contact us at to request a return label. 
  • We do our best to communicate all the details about pre-order items in the item description. On occasion, details about the pre-order item may change and are out of our control. If at any time you have further questions, please contact us at
  • The ESTIMATED SHIP DATE is an estimate. We cannot make any guarantees on the actual delivery date of any pre-ordered item, but will do our very best to keep the information as updated and accurate as possible.
  • Our customer service representatives have no additional information other than what is available on the product information page but we are always here to help you. Please feel free to contact us at with any questions.